退貨政策 Return Policy
BooKu 是一個售賣中文二手書籍的線上平台,如果產品有以下情況,寄出及退回的運費將由 BooKu 負擔:
1. 產品與訂單不符(包含但不限於產品規格,樣式,數量等不符)
2. 產品有嚴重瑕疵(不涵蓋書況裡所註明的事項,運送過程毀損等)
3. 產品與產品頁說明不符
其他非上述情況下,所售出的產品將不接受退貨。
買家可在收到購買產品後隔日起 7 日內請求退還貨,透過電郵聯絡 BooKu。若申請逾時或不符合 BooKu 退貨政策條件範圍,BooKu 有權拒絕退還貨。
BooKu is an online platform for selling Chinese second-hand books. If the product purchased
fit to one of the following conditions, the shipping and return cost will be borne by BooKu:
1. The product does not match the order placed (including but not limited to product specifications, styles, quantities, etc.)
2. The product has serious defects (not covering the items stated in the case, damage during delivery, etc.)
3. The product does not match the description stated on the website.
In other case, other than the above, the products sold are not eligible for a return.
Buyers have the option to return the product by contacting Booku via email within 7 days from the day after they received the parcel. Please be informed that if the request received after the specified time period or does not comply to BooKu’s return policy, BooKu reserved the right to decline the return of product.
取消訂單與退款 Cancellations and Refunds
若買家已付款則無法自行取消訂單,請聯絡客服溝通。
1. 若訂單未出貨,可電郵聯絡 BooKu,BooKu 將協助取消訂單。由於決定變更,所有取消訂單將徵收買家 RM5 的手續費。
2. 若訂單已出貨,則不允許買家取消訂單和退款。
3. 若取消訂單成功,BooKu 將在訂單取消後的 14 個工作日內,將退款(扣除 RM5 手續費後)退回到買家的付款卡或銀行賬戶中。
If you intend to cancel the purchase upon the payment has made, please contact our customer service for further assistance.
1. If the order has not been shipped, you may reach us via email to request for cancellation and we will assist you further. Cancellations will be charged to a RM5 buyer processing fee.
2. Once the order has been shipped, buyers are not entitled to cancellation or refund of order.
3. Upon successful cancellation of the order, BooKu will proceed the refund to the buyer’s payment card or bank account within 14 working days. RM5 of handling fee will be deducted prior processing of refund.